ZA
IA
Zendesk AI vs Intercom AI
Side-by-side comparison of Customer Service tools to help you make the right choice.
Zendesk AI
customer-service
Rating
4.3/5
AI-powered customer service platform with smart ticketing and automated responses.
Starting Price
$55/mo
14-day free trial
Intercom AI
customer-service
Rating
4.7/5
Resolves 69% of customer inquiries instantly with advanced NLP and smart routing.
Starting Price
$87/mo
14-day free trial
Detailed Comparison
Pricing
Zendesk AI
$55/month
2 plan(s) available
Winner
Intercom AI
$87/month
2 plan(s) available
User Rating
Zendesk AI
4.3/5
11,200 reviews
Intercom AI
4.7/5
6,700 reviews
Features
Zendesk AI
4 features
Smart Ticketing, AI Chatbot, Knowledge Base
Intercom AI
4 features
Smart Routing, Sentiment Analysis, Multi-language Support
Integrations
Zendesk AI
4 integrations
Slack, Salesforce, Jira
Intercom AI
5 integrations
Salesforce, HubSpot, Zendesk
Winner
Security
Zendesk AI
3 certificates
SOC 2, ISO 27001, GDPR Compliant
Intercom AI
3 certificates
SOC 2, HIPAA, GDPR Compliant
Free Trial
Zendesk AI
14 days
Free trial available
Intercom AI
14 days
Free trial available
Overall Assessment
Zendesk AI leads
Based on our evaluation criteria
Zendesk AI scores higher across multiple categories. However, your specific needs and budget should guide the final decision.
Choose Zendesk AI if you:
- Need smart ticketing
- Prefer affordable pricing
- Work in Technology industry
Choose Intercom AI if you:
- Need smart routing
- Want higher-rated solution
- Work in SaaS industry